Complaints

Acasta European Insurance Company Limited is regulated and licensed by the Financial Services Commission of Gibraltar and are members of the Financial Services Compensation Scheme and Financial Ombudsman Service. Company Registration Number 96218.

Our contact details are:

Acasta European Insurance Company Limited,
5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.

info@acastainsurance.gi

How to make your Complaint

The majority of complaints can be resolved quickly and satisfactorily by the department you are dealing with.

Email contact is often the most effective way to resolve complaints quickly as you can provide your full complaint in writing to info@acastainsurance.gi where we will be in contact as soon as possible.

Alternatively, you can write to us at the address below.

Acasta European Insurance Company Limited,
5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA.

When you make contact please tell us the following information:

  • Your name, full address, telephone number and e-mail address (if you have one).
  • The reason for your complaint.

Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service (FOS).

The FOS is an independent body that arbitrates complaints in the Financial Services industry.

The FOS can only consider your complaint if we have given you our final decision.

You have six months from the date of our final response to refer your complaint to the FOS. This does not affect your right to take legal action.

You can contact the FOS using the following details:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Tel: 020 7964 1000
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

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